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Help Center
Are your phones unlocked?
Yes, all our phones are unlocked in all GSM networks.After paying, how long does it take until I receive the phone?
Depending on your country, it usually takes 3 - 7 days to reach its destination.For how long is the guarantee valid?
You will receive the order in exchange for a signature. The guarantee is valid for one year from the day you received the phone.In which language is the menu set?
On all phones we sell, the menu is set in English when it reaches our customer.Are your phones new or used?
All items are brand new, never used. Phones that are "New" are NOT necessarily "unopened." This is due to the fact that we do open up the phone packaging in order to check its functionality before we ship it out.What is the difference between a travel charger and a home charger?
There is none. It is the same thing.What does "unlocked" mean?
Phones are usually manufactured to work only with a specific carrier (i.e. Cingular, T-Mobile, AT&T, Elisa etc). Unlocked means that the phone has been "unlocked" to work with any other GSM carrier.Will this phone work with my GSM service provider in the USA (Cingular, AT&T, T-Mobile, Suncom, CellularOne, Cincinnati Bell, etc.)?
All our phones work with GSM 900/1800 networks and some also work on 1900 frequency. In the USA it depends on the band that your carrier uses. There are four bands in use throughout the world: 850, 900, 1800, and 1900.I am interested in purchasing wholesale products from you, how do I get in touch with you?
FOR DETAILED INFORMATION ON YOUR COUNTRY AND CARRIER, PLEASE CLICK HERE.
We do sell wholesale, so if you are interested you can email us at: DTLCEO@GMAIL.COMDo you ship to PO Boxes?
Yes, as long as the address is confirmed.When do you ship?
We try to ship all orders within 24-48 business hours. If you order a phone over the weekend, we will attempt to ship it on Monday or Tuesday.What kind of shipping services do you offer?
If we don't have ordered item currently in our storage, the shipping may delay for up to 5 days
We use courier service EMS to transport our products from door to door.Do you give tracking numbers?
Absolutely, we give tracking numbers right away after the phone is shipped. If you do not receive a tracking number, please email us at: DTLCEO@GMAIL.COMCan I pick up my phone from somewhere?
No, we do not allow in-store pickups.I received my phone and it does not work, what should I do?
Please contact us if you are having difficulties with the phone. If it has been less than three days, we will accept a return for a new phone. If you need to return a phone to us, please email us at: DTLCEO@GMAIL.COMIf I’ve asked friends to use your web shop and collected 60 USD in my account, but I’d like to buy a phone worth 130 USD, could I buy it if I pay the extra 60 USD?
Yes, you can!
